Shopiap (Third Party Recruitment)
Total Posted Jobs :51
1 year ago
Total View 1106
Job Details
We are seeking a highly motivated individual to join our company to ensure good customer service and vendor experience. As part of our customer support team, you will be following up on new orders with customers via online chat, email, and phone call. You will act as the first point of contact for customers and vendors.
Responsibilities:
- Respond to any online customer inquiries
- Follow up the new orders with customers via online chat, email, and phone call
- Develop new business leads for our international logistics business via phone calls, email marketing, and online chat
Requirements:
- Either an HND or BSc degree in Business Administration or a relevant field
- Proven working experience as a Customer Service Manager or providing customer service support
- Excellent spoken and written English is mandatory
- The willingness of working night-shift working hours is a huge plus.
- Working knowledge of customer service software, databases, and tools
- Ability to think strategically and lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation.
What can you expect from this role (Benefit)?
- A fast-growing international startup, based in Lagos but targeting international markets
- Great opportunity to learn knowledge about both eCommerce and the logistics market
- Good career development opportunity in the long run.
- Working with a small but compact team of developers, designers, online marketers, product experts, content writers, and more.
- Additional monthly benefits if company rules are not violated.
How to Apply
Send an email to dev@orientalselected.com